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Check out answers to our most frequently asked questions. If you still need help, call us at 718.412.9196 (NYC / Long Island) or 972.752.0401 (DFW)
FAQ
Questions?
Need Tech Inc specializes in Managed IT Services, IT Support, and Cybersecurity for small businesses. Our goal is to ensure your technology runs smoothly, securely, and efficiently.
Our services are tailored for small businesses in NYC and Long Island that rely on technology. We can also help with co-management with an in house IT department
We provide IT support across NYC, Long Island, and surrounding areas. Remote support is available regardless of your location.
Our managed IT services include proactive monitoring, system maintenance, helpdesk support, data backups, and network management. We also ensure your software is up-to-date and your systems are secure.
Managed IT services help reduce downtime, improve security, and allow you to focus on your business without worrying about tech issues. It’s like having a dedicated IT team without the overhead.
Yes, we provide 24/7 monitoring to detect and address issues before they become problems, and our support team is available around the clock for emergencies.
We offer both remote and on-site IT support to address software, hardware, and network issues. Whether it's troubleshooting, installations, or updates, we’ve got you covered.
Our average response time is under an hour for urgent issues. Many problems are resolved the same day, depending on their complexity.
Absolutely! We can troubleshoot remotely or dispatch a technician to your location if needed.
We provide firewall management, antivirus solutions, phishing protection, data encryption, vulnerability assessments, and employee training to safeguard your business.
We implement layered security measures, monitor for threats in real time, and educate your team on best practices to reduce risks like malware, ransomware, and phishing attacks.
Yes, we offer tailored training programs to help your staff recognize and respond to potential cyber threats effectively.
Our pricing depends on your business size and needs. We offer flexible, customized plans to fit your budget. Contact us for a free consultation and quote.
Yes, all our plans are customizable to ensure you only pay for what your business truly needs.
We start with a detailed assessment of your current IT infrastructure, identify pain points, and create a tailored plan. Once approved, we handle the entire setup to ensure a smooth transition.
We strive to minimize downtime by planning our work around your business hours and critical operations.
Yes, we specialize in seamless data migrations to ensure no data is lost and your systems are up and running quickly.
You can reach us via phone, email, or through our online support portal. We’re here to assist whenever you need help.
We prioritize emergencies and aim to respond within 30 minutes for critical issues.
Yes, we ensure your IT systems meet regulatory standards and provide compliance audits to identify and address any gaps.
Yes, we provide cloud migration, storage, and backup solutions to ensure your data is secure, accessible, and recoverable.
Absolutely! We work with you to develop a scalable IT strategy that aligns with your business goals and budget.
Yes, we handle vendor relationships, ensuring you get the best deals and support for your hardware and software needs.