Imagine this: You and your team walk into work, ready to tackle the day’s tasks—when suddenly, the Internet goes down, emails stop working, and productivity grinds to a halt. What would you do?

For most small businesses, IT downtime isn’t just an inconvenience—it’s a massive financial hit. Just look at the MGM cyberattack from last summer: electronic room keys failed, casinos shut down, and even restaurant reservations were unavailable. The result? Millions lost in revenue.

But downtime is just the beginning. Add in slow IT support, forgotten passwords, security breaches, and constant tech frustrations, and you’ve got an IT nightmare that’s draining time and money from your business.

The worst part? Many small businesses are paying for IT support that’s barely solving the basics—let alone protecting them from cyber threats and downtime.

It’s time to raise your expectations and eliminate IT problems before they even start.

Does Your IT Provider Measure Up?

We’ve created a must-have checklist to help you evaluate your IT provider. If they’re missing these key standards, your business could be at risk.

✅ Do they answer calls LIVE and respond to emergencies within minutes?
→ If your IT provider doesn’t answer right away during a crisis, how much time and money are you losing?

✅ Are they easy to reach for nonemergency issues, responding within an hour?
→ Slow response times mean your team is left waiting and frustrated, impacting productivity.

✅ Do they proactively monitor, patch, and update your critical security settings?
→ If you’re unsure when your last security update happened, you’re likely at risk.

✅ Do they provide proof that ALL your data—including laptops and remote devices—is backed up?
→ A reliable IT provider ensures nothing slips through the cracks when disaster strikes.

✅ Do they meet with you at least quarterly to review projects, IT performance, and improvements?
→ Good IT support isn’t just reactive—it helps you plan for the future.

✅ Are their invoices clear and transparent?
→ No surprises, no hidden fees. You should always know what you’re paying for.

✅ Do they explain IT solutions in plain language instead of ‘geek-speak’?
→ You shouldn’t need a translator to understand your own IT provider.

✅ Do they proactively discuss cybersecurity and offer employee training?
→ Your employees are your first line of defense. If they aren’t being trained, you’re at risk.

✅ Have they provided you with complete network documentation, including admin passwords?
→ If they’re keeping critical access information to themselves, it’s a red flag.

✅ Do their technicians arrive on time, act professionally, and leave you confident in their service?
→ IT support should give you peace of mind—not more headaches.

Bonus: Is Your IT Provider Going the Extra Mile?

If your IT provider is truly world-class, they should also be:

💡 Conducting regular disaster recovery drills to ensure backups actually work.
💡 Helping you plan for scalable growth with future-proof IT strategies.
💡 Offering advanced cybersecurity tools like AI-driven threat detection.
💡 Optimizing your network’s performance to prevent slowdowns and bottlenecks.

It’s Time to Expect More From Your IT Provider

If your IT provider isn’t checking all these boxes, they could be costing you time, money, and security.

From cybersecurity vulnerabilities to lost productivity, poor IT support is more than an inconvenience—it’s a liability.

You deserve an IT partner who prioritizes your business’s success.

📲 Schedule a FREE 10-minute discovery call today and find out how we can eliminate your tech headaches—for good.

👉 Click here to schedule now
📞 Or call us at 718-412-9196

Let’s make IT problems a thing of the past so your business can run smarter, faster, and more securely. 🚀